Management discretion
All prescription and product returns, refunds, or cancellations are at the discretion of the Access Family Pharmacy management team.
Patient-friendly policy
Refund, Return, & Cancellation Policy
Return, refund, and cancellation details for prescriptions, non-prescription items, medical supplies, equipment, gifts, and related pharmacy products.
Clear expectations
A calm, practical policy checkpoint.
In the unlikely event that you are not completely satisfied with a non-prescription item, including over-the-counter medications, supplements, medical supplies, medical equipment, gifts, or similar products, the details of our return policy are below.
Items we do not accept
We do not accept returns for any item that may come in contact with bare skin, or any item that has been opened, has a broken or tampered seal, or is not in its original packaging.
Prescription law
By Tennessee law, once a prescription has left the pharmacy it is not eligible for return. If Access made an error while filling your prescription, we will refund your costs and the costs charged to your insurance company.
Prescription errors
If we made an error, we will make it right.
A prescription error is any preventable event that may cause or lead to inappropriate medication use or patient harm, such as wrong drug, wrong dose, wrong directions, or a similar dispensing error.
Limitations
We are not responsible for:
- Errors made by the physician or physician staff when ordering your prescription.
- Failure of the patient to attain the package in a timely manner after delivery.
- Dissatisfaction with medication due to the chosen flavor, side effects, or lack of efficacy.
- Errors made by the patient or caregiver when calling for refills.
Your responsibility
Please keep the pharmacy updated.
You may have informed your prescriber of address and insurance changes, but they do not routinely forward that information to the pharmacy. Verbal conversations between you and your doctor regarding the use of your medications are also not routinely shared with the pharmacist.
- Adjustments in your therapy.
- Changes in your personal information.
- Change in address.
- Change in insurance.
Ready when you are
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